Senior Vice President - CRM - Post Sales - Realty Firm

Company: A leading Realty Company

Location: Mumbai

Designation: Sr. Vice President (CRM)

Experience: 15-20 years

Job Responsibilities:

- Setting up and managing customer experience and engagement through the life of project delivery including on-boarding, registration, collections and possession.

- Assisting the Sales Team to lead and manage opportunities (retail or corporate), set tasks and appointments, collaborate internally and with customers, share documents and proposals, and guide opportunities through pipeline stages

- Creating a process driven team-structure for multi-channel customer interaction from sale till handover of the unit.

- Developing marketing & business strategy for driving loyalty sales from existing customers by identifying target segments & creating segment specific repurchase & referral rewards.

- Managing relationships with technical and process experts within the clients organization and understanding the requirements.