Senior Technology Manager - Mobile VAS

Working to the Head of Operations and closely with the Mobile Tech Manager:

- To design enhancements of existing mobile services and new mobile services for the company

Work with the Head of Operations, the Mobile Tech Manager, and the Creative Team and Project Teams to design:

- Enhancements of existing mobile services that meet project objectives

- New mobile services that meet project objectives

To develop functional specifications, requirements and call flows/work flows for enhancements to existing mobile services and for new services

- To develop business models and business cases for new mobile services and for extending existing services to new territories

- Point of contact for Creative team

To work with staff in the creative team to design and script voice prompts for IVR services.

To ensure that mobile content (including but not limited to lessons, quizzes, voice prompts etc.) for the organisation's SMS, USSD and handset services is developed according to agreed technical specifications.

To deliver content to external mobile technology solution providers and to ensure that they upload, test and deploy content to deadline

- To work with the Research & Learning team to design and delivery user-testing of mobile services

To review TORs and RFPs for external research agencies to deliver user-testing of the organisation's mobile services, to participate in pitch presentations and to input into the selection of agencies

To input into the design of the user-testing to ensure that it meets Technology team objectives

To observe the user-testing and to prepare timely reports on the results of the user-testing for the team

- Point of contact for mobile operator relationships related to service delivery and design

To manage the day to day working relationships with the mobile operators for pitching new services, opening and configuring shortcodes, and for any issues related to existing services

To manage operator billing, invoicing and payments

Working with organisation's legal counsel in Delhi and London, to manage any changes/addendums required to existing agreements with mobile operators and to any new contracts required with mobile operators