Senior Technical Training Specialist - IDM

About the Role:

In this combo role you will be required to build technical training courses which are part of internal defined curriculum and deliver the same training content to our worldwide Partners, Customers and Employees. The beginner level technical courses help us to onboard new Partners, Customers and Employees, whereas the advanced courses are suitable for more seasoned IDM experts. The core objective of the training curriculum is to provide the end users with the necessary product training that is needed for them to function well in their jobs. In this role, you will also be expected to help with the creation of Certification Exams.

Job Location:

Bangalore, India. Travel up to 20% for trainings in APAC and EMEA.

Roles and Responsibilities:

- Be an SME on IDM technologies.

- Deliver a defined training curriculum to worldwide Partners, Customers, & Internal employees: remote and classroom-based training.

- Work closely with the Product Management team and other cross functional groups to build quality training courses.

- Conduct audience needs analysis to understand the level of training that needs to be built.

- Create course design documents and course materials such as slide decks, lab handouts, lecture manuals, assessments, and reference guides.

- Collaborate with the Training Program Manager to plan, build, update the training curriculum and Certifications exams.

- Build digital content such as training videos, interactive content etc. for the online Learning Management platform.

- Provide regular feedback to the leadership team on how to improve the training courses, certifications, and digital content.

- Build certification exams and question banks.

Essential Competencies:

- Passionate about technical training and learners education.

- Strong oral and written communication skills.

- Excellent presentation, interpersonal, multi-tasking and writing skills are required.

- Technical aptitude and ability to comprehend complex technical topics and present it to the learners in a manner that is easy to understand.

- Ability to effectively collaborate and influence across boundaries.

- Should have an exemplary customer service mindset, be highly motivated, and a team-player.

- Ability to build creative and engaging training materials for adult learners, in a variety of different modalities (classroom and self-paced).

- Knowledge of current techniques and procedures used in the design and development of technical training curriculum.

- Good understanding of instructional design principles and methodologies.

- Mindset to go and learn the product at very deep levels.

- Ability to spot challenges/risks ahead of time and re-plan project deliverables as and when needed.

Job Requirements:

- Bachelors degree in Computer Science/Electronics is preferred.

- 6+ years of experience in the education/training industry.

- 4+ years of experience in teaching technical training content to different audience types.

- 2-3 years of experience in developing technical training content.

- Should have a good understanding of the Cloud Computing technologies.

- Travel 10-20 %