Senior Tech Manager - Network Security/Product Development - IT

Role and responsibilities

- Responsible for Programme management, Delivery prioritization and assignments.

- Responsible for driving the feature enhancements, software defect resolutions

- Guiding customer support team to answer support team questions and customer inquiries on Client's technology

- Responsible for leading and mentoring junior team managers on problem solving and trouble ticket analysis skills to have efficient timely defect resolution

- Work closely with QA & support team to provide best in class customer experience

- Analyse system core to understand possible root cause of the incident

- Willingness to go extra mile to not just identify and resolve a given defect but also analyse the related program logic to make it 'a right fix' and not introduce another defect

- Lead & own the development & integration of product/service lines.

- Guides team: reviews code quality, technical documentation and ensures adherence to defined standards

- Drives timely resolution of technical issues and reports on progress of project to internal/external stakeholders.

- Manage and lead team of engineers (~ 30 people direct + indirect reports)

Technical skills requirements :

The candidate must demonstrate proficiency in,

- Preferred experience in Enterprise Networks Security, Application Delivery Controllers (Load Balancers), Firewall solutions, Threat Protection Systems.

- Experience in network Security solution - overall architecture, Security/Edge Solutions background.

- Excellent understanding of designing and developing advanced L4 to L7 networking software and features, including but not limited to Policy Based networking, Bandwidth management, Authentication, Service Chaining, Multi Service Platforms, and Virtualization.

- Desired - knowledge of networking including SSL, TCP, UDP, ICMP, BGP, HTTP and other L2- L7 protocols network architecture, cloud based, edge network data & analytics.

- Strong programming skills with C / Java/ Python is a plus

- Designing services for responsiveness, scalability, high availability, and cost efficiency

- Expert troubleshooting skills

- Experience developing software in Linux environment

- Network and security knowledge and experience

- Strong verbal and written communication

Nice-to-have skills :

- Hands-on expertise of development on cloud platforms eg. AWS, Azure, GCP

- Experience in SaaS Application architecture and design

- Experience deploying production SaaS systems in cloud native environment (AWS, Azure, GCP, OCI)

Qualifications :

- Minimum 15+ years of work experience in systems or application development, 5+ Years in Management and customer escalations