Responsibilities:
- Assist in deploying strategic initiatives to achieve TA priorities and ensure closure of positions.
- End to End recruitment experience into Volume hiring.
- Take ownership of end to end recruitment delivery process
- Lead and oversee day to day execution of hiring inclusive of hands on management of critical positions
- Conduct assurance audits to SLAs and quality targets are met
- Track, measure and achieve defined metrics specific to TA
- Work with hiring managers to understand job briefing regarding open requirements. Ability to handle escalations
- Identify improvements to processes for optimal service delivery.
- Responsible for day-to-day management of direct reports, their development and growth in the function
- Increase recruitment efficiency. Meet SLAs as per TAT
- Compliance to SLAs and meet quality targets
- Build sustainable relationship with internal stakeholders as seen through IVOC / stakeholder feedback
- On time and accurate tracking and publishing of key HR metrics
- Process Improvement
- People Engagement and Development - Retention, development and succession planning for own team
- Experienced in managing clients, teams and hiring Vendors for bulk /mass hiring
- Responsible for managing recruitment drives independently
- Strong negotiation and strategic thinking skills
- Ability to think innovatively for strategies to address open positions
- Guide and mentor team members through the entire external candidate process sourcing, screening
Qualification & Experience:
- MBA from a reputed college
- 10-15 years of recruitment experience in the BPO space
- Excellent communication and interpersonal skills
- People Manager
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