Senior Role - Revenue Assurance - Insurance

- The role is responsible for defining, driving implementation and monitoring adherence to the persistency design framework with a focus on ensuring a comprehensive and effective pre-sales control framework across various dimensions, across distribution channels.

- Strategise and identify control framework across various drivers for persistency viz. Pre-sales process, onsite monitoring, rewards and recognitions, payouts to distributors, product design etc with various stakeholders and such other drivers identified from time to time.

Review the entire pre-sales and login to issuance process end to end to identify gaps, on an ongoing basis.

1. Meet various stakeholders both internal and external and customers to identify impactors.

2. Agree control framework in the presales zones with all stakeholders viz distributors, advisors and internal sales teams

3. Review customer complaints, persistency and customer voc and redesign the control framework for presales.

1. Identify measures to strengthen the entire presales and issuance process through meetings with advisors, partners, branches and other stakeholders and through process reviews and insights from complaints,

2. Suggest alterations in the processes and monitor the same.

1. Create the framework along with compliance for ongoing review of the sales quality post issuance and provide continuous feedback for immediate correction.

2. Institutionalise pre login verification and adopt predictive methods to improve the quality of business

3. Create the control framework required under distance marketing and other call listening requirements for persistency and have those implemented.

4. Ensure regular audits / checks are carried out

5. Focus on poor performing distributors and branches and adopt differentiated approach to improve quality of business.

6. Carry out regular meetings with internal and external stakeholders for suitable correction in order to improve the quality of business.

1. Identify quality issues in new business logins and provide additional / differential controls on a regular basis

2. Provide regular feedback on distributor / advisor behaviour for suitable management decisions

1. Understand the basic reasons for higher persistency with competition through regular meetings at the industry forum.

2. Suggest best practices in the industry to improve the control framework required for improvement in quality of business