Senior Role - Operations Management & Improvement - Business Service Delivery - BPO

Job Title: Operations Mgmt. & Improvement - Business Service delivery

Location: Gurugram

Years of Experience: 15-28 years

Job Summary:

- You will be aligned with our Business Operations vertical and help us supervise the day to day operational and administrative activities, ensuring that all processes are followed / executed and that deadlines are met.

- You will be working as a part of Operations Mgmt. & Improvement team which for monitoring and reporting progress of various programs through governance and will interact with individuals throughout the delivery or OADM organization.

- You will be responsible for Business Service delivery where in you will be required to create, implement and manage a program office function in support of the execution of Analytics delivery or product work. You will be monitoring and reporting progress of various programs through governance and will interact with individuals throughout the delivery or OADM organization.

Roles and Responsibilities:

- This role requires proactive identification, definition and solving of complex problems that have impact on the direction of the business or work effort, where analysis of situations requires an in-depth knowledge of The Company.

- It requires development and execution of strategy to achieve key business objectives in area of responsibility. Interaction is with senior management levels at a client and/or within The Company, involving negotiation or influencing on critical matters.

- Individual should have wide latitude in decision making and determination of objectives and approaches to critical assignments. Decisions have a major and lasting impact on areas outside of own responsibility.

- Individual manages large complex teams and/or work efforts (if in an individual contributor role) at a client or within The Company.