Senior Role - Operational Client Relationship Management - Capital Market

Location Bangalore.

Exp 14+ yrs (only Diversity Profiles)

Exp from Client relationship with Capital Market for external Clients.

OR

Operations + Capital Market

OR

Client Relationship Management + Investment Banking

Looking Current who is at AVP Level with Excellent Communication

Responsibilities

1. Regional OCRM leadership

- Ongoing delivery of harmonised practices in regional aligned to global OCRM priorities for seamless service offer

- Promote OCRM services to help develop relationships with GBSU and BU partners

- Devise roadmap with regional OCRM services to align with business and GBSU priorities

- Coach and develop OCRM staff to raise profile and reach a common global standard

2. Client Technology & Digitization Strategy

- Contribute to strategy around client technology needs

- Establish vendor relationships with key FinTech firms that can drive improvements and automation for our clients

- Build matrices of vendor tools and KCP clients, in order to eliminate single client tools and proactively propose solutions to our top clients



- Build and drive SG Markets strategy for Tier-1 clients

- Foster close relationship with the Digital Office and OCRM, so OCRM is seen as technology drivers

3. External Stakeholder management

- Participate at OCRM broker forums

- Develop relations with equivalent peers at sell-side firms

Profile Required

COMPETENCIES

- Manage and influence key internal and external stakeholders

- Present and interact with senior management on high level client issues/topics/initiatives

- Originate and devise functional strategy

- Strong understanding of client technology trends and needs

- Ability to manage complex, demanding client relationships

- Technical & Systems Knowledge

- Client Facing with strong verbal communication and written skills

- Strong product knowledge

Specific Context

1. Increase client centricity and accountability through the GBSU organization

- Consolidate structured relationships with GBSU stakeholders in local region to drive client centricity agenda

- Contribution to GBSU SSU Excos to share client centricity indicators and NPS evolution

- Ensure OCRM contribution to VCx/FTx-aligned CITA or performance dialogue with appointed Client Centricity Champion

- Promote greater client engagement between individual GSBU contributors and OCRMs

- Partner with GBSU Sponsor to share accountability for increased client NPS

- Representative for GBSU client agenda to Wholesale Business Units

- Present evolution of GBSU Tier-1 Client NPS and action plans to Wholesale BUs on periodic basis