Senior Role - NBFC Operations

Broad KRAs:

Operations & Compliance :

- Proper satisfaction of KYC requirements and Loan Application form from borrowers as per defined KYC checklist, pre-sanction checklist etc.

- Conducting proper regulatory checks (CIBIL, RBI and other caution lists, World Check etc.)

- Processing & adherence to all SLAs at various stages of the operations (internal & external) and liaison with vendors (example: CPV, Legal, Valuers, etc.)

- Ensuring all sanctioned terms and conditions including clauses pertaining to security have been accurately incorporated in the Sanction Letter and digitally signed

- Ensuring error free documentation support by the team

- Reviewing SOPs on an ongoing basis and suggest changes

- Ensuring error free security creation support by the team

- Ensuring 100 % compliance with all pre-disbursement conditions and sending alerts to business teams regarding post-disbursement compliance

- Ensuring executed documents are duly signed by an authorised signatory - both at Lender & Borrower's side digitally

- Identification of Operational risk & implementation of mitigation plans, including ensuring successful audit reviews (internal & external)

- Ensuring the adherence to all agreed SOPs and Policies

- Ensuring Operational efficiency & quality metrics are tracked and improved on an ongoing basis to deliver a superior customer experience

- Conducting periodic audits to identify inconsistencies in data and resolve them in a timely manner

- Proactively identifying and troubleshooting technical gaps in loan processing by tracking and analysing loan data and closely partnering with the engineering team for swift resolution

- Tracking, monitoring, and driving closure of all open pre and post disbursement conditions

Customer Service Standards :

- Ensuring achieving TAT for issue of Lease/Loans, documents etc. to the business teams

- Customization of documents in coordination with internal and external legal teams

- Ensuring TAT for verification of executed documents and for clearances for disbursements

- Responsible for timely resolution of customer queries and complaints

- Suggesting improvements in the documentation and customer on boarding process on an ongoing basis

Technical Skills :

- Excellent understanding of Loan Origination and Management Systems (LOS & LMS)

- Able to design new process flows to drive STP(Straight Through Processing) and manual processes where required complying to the internal / external regulations

- MS- Office Tools (Very good working experience in PowerPoint and Excel tools)

Qualification & Experience :

- Postgraduate in Finance from any recognized university / Institution (M.Com / MBA / PGDM )

- Overall 10+ years of experience in NBFC/ Financial Services Industry with minimum 6-7 years of experience in leasing

- 6-7 years of experience in people management / managerial role is preferred