Senior Role - HCM Service Delivery - Total Reward Operations - BFS/BPO/ITES

JOB SUMMARY & RESPONSIBILITIES

YOUR IMPACT

The Total Rewards function exists to design and administer differentiated compensation and reward programs that support the firms ambition to attract and retain the best global talent through fair and market-competitive pay aligned to performance, and deliver deep advisory support and insight to the Business to inform Divisional and Firmwide Compensation Strategy. This role, HCM Total Rewards Operations Lead, is responsible for driving standardized processes and tools to execute a portfolio of reward and recognition programs and services including, but not limited to firmwide compensation, equity compensation, executive compensation, and other benefits programs. This leadership role will also build a team that leverages a portfolio of applications, including a global HRIS, best-in-class platform solutions in compensation, and other talent and financial reporting tools.

HOW YOU WILL FULFILL YOUR POTENTIAL

- Report directly to the global lead for HCM Service Delivery and serve as key management team member for the global Service Delivery function

- Partner with the Total Rewards CoE to understand reward strategies and compensation frameworks, and then administer end-to-end processes to deliver those strategies

- Build and manage a service delivery team, including setting goals for individual contributors, providing coaching and direction, and managing performance

- Manage overall team capacity to ensure effective and efficient service delivery, tracking and achieving service level targets as well as managing capacity for cyclical processes such as year-end compensation or benefits enrollment

Build global standards, processes, and tools to effectively deliver a portfolio of customer-facing as well as operational services including:

- Administer firmwide and equity compensation, e.g. salary structures, budget allocation, target bonuses, salary adjustments, incentive awards

- Manage the annual compensation calendar, globally for the firm

- Track and report against all compensation plans

- Provide communication delivery, such publication of integrated total reward statements and other total rewards related communications o Conduct market research and analysis of pay competitiveness, pay equity, as well as sector compensation trends

- Provide reconciliations and audits of compensation data to ensure data integrity o Test and deploy compensation-related configuration in HRIS and other compensation platforms

- Ensure all operational compensation processes meet compliance and regulatory standards and meet audit requirements

- Develop a query management approach for Total Rewards as part of a wider, multi-tiered service management framework for addressing customer questions

- Develop and deliver differentiated compensation services to designated talent segments, e.g. white glove service in relation to partner queries on equity compensation

SKILLS & EXPERIENCE WERE LOOKING FOR

PREFERRED QUALIFICATIONS




- Approximately 15-20 years of relevant work experience in HR, Total Rewards, Compensation, and Benefits 




- Deep experience with compensation philosophies and firmwide compensation frameworks, equity compensation models, commission programs, and other executive level reward strategies 




- Experience in managing total rewards in highly regulated and compliance-driven sector(s) (e.g., award agreements for material risk takers in the UK, SOX, Fair Pay Act etc.) 




- Experience with tools in financial planning, headcount, budget and compensation planning, e.g. Anaplan 




- Understanding of technology ecosystems in the rewards space, e.g. Compensation Accounting tools, Payroll, HRIS such as Oracle, 3rd party plan administrators such as Fidelity 




- Experience in compensation reporting and analytics and insights 




- Leadership experience in managing a service-oriented team, in HR or other corporate function, including customer-facing services

- Minimum of 7 years of people management experience, including capacity management and coaching/skill building

- Familiarity with service level agreements and experience in tracking and meeting service targets 




- Ability to handle multiple, time-sensitive tasks while ensuring the delivery of high quality work 




- High level of maturity, demonstrated ability to manage confidential information, and impeccable judgment 




- Thinks multiple steps ahead; prepares for potential problems and escalates issues when appropriate; and juggles competing deadlines effectively 




- Highly organized, attention to detail and excellent follow-through required; 




- Commitment to excellence and a high level of integrity 




- Demonstrated client service focus 




- Self-motivated and able to work in an autonomous, yet collaborative environment 




- Strong verbal and written communication skills, as well as strong organizational and interpersonal skills