Senior Role - Global Operations - Telecom Domain - Call Center

Job Opening for Global operations role in telecom domain.

Good Team Management is mandate.

Min exp: 15 yrs

Location: Hyderabad

CTC: 42 LPA inclusive of Variables.

Good experience in Operations, stakeholder management, Team Management,Client relationship management, presales,solution, team should be 800-1000 people.

Detailed JD

- Strong interpersonal people management skills & client management skill

- Ability to work and communicate with people across organizational units and client organization

- Flexible to work with teams of different cultures, manage teams remotely

- Strong decision making skill, ability to think strategically and translate strategy into action plans

- Strong analytical skills with an ability to resolve problem with a win-win negotiation approach

- Ability to lead people on large, multi-functional efforts

- Dialer programming knowledge

- Expert knowledge of service procedures, demonstrated Customer services skills and experience in a voice call center /collections environment

- Ability to coach & develop people in the hierarchy

- Quality Focus: Knowledge & implementation of Quality tools & techniques (Six Sigma, Lean) for process improvement, Risk and Compliance.

- Transformation Focus: to drive step change improvements in productivity, customer experience.

- Thorough understanding of P & L account, planning, forecasting & scheduling to meet SLAs, Delivery and adherence to the SOW defined parameters

- Must have experience in collections and/or contact centers