Senior Role - Employee Relations - FMCG/Retail/Telecom

Key Responsibilities:

1. Manage all aspects of Employee Relations within the organization

2. Introduce clear processes and guidelines for handling complaints, emphasizing adherence to established protocols and systems to maintain consistency and fairness in resolving issues.

3. Develop & implement a comprehensive ticketing system to centralize and streamline the handling of employee complaints and concerns, ensuring that all issues are properly documented and addressed

4. Prioritize investigation of high impact & critical employee relations issues to ensure resolution in a timely and effective manner.

5. Effectively managing routine complaints as well, to maintain overall efficiency.

Desired Specifications:

1. Minimum 12+ years of experience, with a strong understanding of the nuances & sensitivities of different locations & diverse workforce in the country, having had practical experience & exposure to managing critical employee issues across locations.

2. Effective communication & stakeholder engagement skills, strong ability to build buy-in & acceptance amongst internal & external stakeholders.

3. Open & willing to travel.