Senior Role - Delivery Operations - BPO

Delivery Operations-Female Candidates only apply

We are Hiring for one of our BPO clients for the role of AD Operations, the JD is as below :

- Responsible for continuous process improvement to minimize variability & maximize profitability & revenue generation for the account.

- Augmenting business in collections campaigns, improving customer retention & persistency of new business.

- Managing internal & external stakeholders on daily deliverables, glide path & core deliverables.

- Achieve & exceed SLA's defined by the client & ensuring compliance of standard operating process.

- Responsible for client management, negotiation, SLA base-lining, SOW & process management.

- Managing different functions (Training / Quality / WFM) to work in sync with the corporate set parameters & motivating them for achieving business objectives & individual goals.

- Providing daily direction & strategic inputs & monitor LOB level work allocation.

- P&L management of the account by identifying & improving operational efficacy.

- Effective managing of high pressure, dynamic situation with large degree of autonomy.

- Providing way ahead & assistance to senior management in the planning, implementation, evaluation/modification of existing operations, systems & procedures.

- Attrition management & capacity planning basis business requirement.