Senior Relationship Manager - BFSI

Sales Growth :

Achieves sales targets through:

1. Driving pipeline funnel to achieve book size and market share

- Monitors local market trends and competitive offerings & identifies opportunities for business expansion for the region

- Ensures minimal client attrition through strong client engagement activities

- Engages with the investment bankers, chartered accountants and brokers in the for sourcing new business on a regular basis

- Raises escalation on delinquent cases/ potential NPAs and closely monitors these through the team for collection dues.

- Tracks key accounts in the portfolio about health of the business and potential early warning signs of NPAs

2. Client Acquisition & Relationship Management

- Acquisition of new clients

- Increases quantum of area business through strong focus on cross-selling initiatives & innovative product mixes.

- Cultivates a deeper customer bonding by ensuring faster TATs in collaboration with the Credit analysts, enabling the use of technology to improve operational efficiencies & responsiveness in customer service to ensure retention of existing customers.

Disbursal:

- Timely disbursement of the loans to customers with proper documentation

- Coordinate with internal stakeholders to process the applications

- Coordinate with internal teams and respond to their queries to ensure timely & accurate disbursal

- Complete transactions with customer with appropriate documentation

Market Intelligence:

- Gather market intelligence towards evolving competitive business strategy, policies & processes

- Gather market intelligence on a regular basis

- Share the market intelligence with the Area Sales Manager

Portfolio quality, Profitability- Maintain quality of portfolio to minimize NPAs, Implement measures to ensure profitability

- Track over-due account daily for the business

- Intervene to ensure collection for initial overdue accounts on timely basis

- Ensure profitability by right pricing, processing fees

- Implement all cost management initiatives on a timely & accurate basis

Organisation Process:

- Efficiency-Implement process improvements to ensure process efficiencies

- Adhere to all processes for pre & post sourcing processes

- Provide inputs to Area Sales Manager for Sales MIS