Senior Regional Logistics & Customer Service Manager

Position: Senior Regional Logistics and Customer Service Manager

Job responsibilities /skills:

Core responsibilities: Warehouse management, Customer Service, Team management and Stakeholder Management, Transportation

Secondary Transportation:

- Secondary freight budget for region

- Vendor development for region

- freight negotiation

- Daily execution of shipments (placement of trucks)

- Monitor performance mechanism and development for transporters

- Monitor Vehicle utilization RS / kg

Warehouse management:

- Warehousing budget for region

- Selection of warehouse and negotiations

- management of overheads and detentions

- Hygiene and safety of warehouse

- Daily operational excellence

- Drive central improvement agenda for warehouse

- Roll out depot operational training to depot personnel and trainer. Call 2-3 depot level and run 1 day complete training done by corporate

- Help execute warehouse audits

- SOP roll out at warehouse

- Implement national initiatives for warehouse (GST implementation, cycle count for daily inventory check. (Eg. 1)

- Monitor ageing and obsolesce of stock and prepare stakeholders to take necessary actions

- Warehouse layout design to be led by the respective region (where to keep what product)

- Applying and renewal of licenses at the depot

Customer Service:

- Availability of stock at distributor point

- Timely execution of shipments

- Drives PDP compliance, CRS Compliance (continuous replenishment), fill rate by channels (MT, GT, CSD, ACD) at depot level

- Track executions from depot on a daily basis to ensure sales targets are achieved

Team management and Stakeholder Management

- Sales, distributors, quality, vendors, commercial

Key Stakeholders:

Internal:

- Regional Sales

- Regional Commercial

- Regional QA

- Regional manufacturing

- GM Replenishment

- National Logistics Manager

External:

- Vendors

- Auditors

- Local authorities (for permits and licenses)

Team size / direct and indirect reports:

- Direct - 4, Indirect - 9 CFA's and related manpower

Desired Competencies:

- Good understanding of warehouse processes and transportation

- Good Communication skills

- Commercial and Negotiation Skills.

- Self-motivated & performance driven.

- Very high level of execution skill.

Experience & Qualification: Post-Graduation in Management

- 4-6 years (from a Tier 1 institute)

- 8 - 10 years (from a Tier 2 institute)

(Experience in Logistics & Customer Servicing preferably with FMCG background. Knowledge of Freight is an added advantage)