Senior Quality Manager - International , Travel Domain - Lead TQ support for a new strategic offering, training as a Service for our clients. - Drive continuous improvement program across processes. - Analysis of utilization, efficiency and available data for the process. - Undertake detailed process improvement studies and up skills the team members. - Mentor Green Belt/Yellow Belt projects. - Drive culture of continuous improvement. - Provide Training and quality support, development of metrics and dashboards in line with customer requirements. - Ability to lead a team, coordinate with other locations and drive standardized practices. Should meet and exceed client metrics : - External & internal quality metric should be consistently green. - Strengthen quality management processes/framework to improve quality delivery. - Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation. - Ability to get out of the box ideas and Process Improvement Initiatives in the process. - Should drive Process Control & Compliance in addition to managing Audit requirements. - Should ensure Knowledge consistency through means like calibrations, Quizzes, D-Sat Scrubbing etc. - Should have persuasive, collaborative and influencing skills. - Strong interpersonal skills to manage client expectations/engagements effectively. - Excellent Transactional Quality Domain Knowledge. - Sig Sigma Black Belt certification is preferred knowing the Global scale and impact of the role. - Strong Process Knowledge and Compliance to Multiple Audit Postures. - Design overall framework of learning development for associates across Global locations. - Translate key business drivers to performance requirements and accordingly identify/design learning interventions that provide greater flexibility of learning options. - Define a framework for measurement and analysis of learning impact on change in associate behavior and performance. - Ensure consistency in training content effectiveness by defining and operationalizing a content evaluation framework for programs. - Integrate continued education as part of overall associate development by defining and managing an education reimbursement policy for higher education programs and certifications. - Adoption of Global processes and practices , to standardization. - Innovate new ways of learning and help drive adoption of Tech infused learning solutions. - Ensure improved learner experience by standardizing all participant guides, program presentations, facilitator guides, and other collateral material for current Internal training programs. - Work with Global teams to integrate Enterprise learning resources. - Lead Governance & performance reviews for areas driven by T&Q team.

Pune

Kolkata

Senior Quality Manager - Travel Domain - International Market - BPO/ITeS 

Job Description for Senior Quality Manager - Travel Domain - International Market - BPO/ITeS  in Winning Edge India in  Pune Kolkata for (10-18) years of experience. Apply Now!