Senior Project Manager - Service Desk Transition Projects - BPO

Requirements:

1. Expert in Microsoft Project

2. Expert in Microsoft Excel

3. Process documentation

4. Reporting

- 8 to 12 years work experience

- Should have managed a service desk transition project

Purpose of job:

- Project Manager ensures that all aspects of service desk in-house project are taken into account when a service/application is moved into SSC.

- Context and environment: (e.g. dept description, region description, organogram)

- Will be part of SSC, interacting with various functions within Business, Delivery and project team.

Accountabilities, responsibilities and main duties:

- Manage service desk project plan completely

- Work closely with service desk management transitioning service desk in SSC & South Africa.

- Set up project plan and assignment of service resources on Microsoft Project.

- Co-ordinate the management of milestones, actions, issues, risks and decisions of the project and transition activities

- Oversee the construction of new facility for the service desk.

- Oversee the stabilisation period, quality measures and ensure projects are closed only when the defined standards are met.

- Ensure proactive reporting to project team and senior management is carried out with high accuracy.

- Manage communications with respect to project and transition related activities at all levels.

- To interface with 3rd party suppliers, involving agreement, planning, timelines and quality of deliverables.

- Adhere to relevant escalation processes to escalate resource issues, delayed project phases, missed deadlines and other planning issues

- Manage interdependencies.

Information Security :

- Ensure that their workforce are aware of the information security policies and comply with them

- Ensures that the team complies to ISO 27001 and IGA related requirements

- Send account opening requests effectively

- Disable accounts immediately for leavers and Absconders /on long leaves

- Document and monitor / review access levels of his/her team

- Provide security awareness and education to team

- Manage Records to ensure compliance to Freedom of information act

- Ensure incidents of their respective functions are closed within SLAs