Senior Project Manager - Digital Delivery

Roles & Responsibilities:

Primary Objectives:

- Manage large technology projects in the digital and cloud adoption domain. From the initial business case and justification, through approval process and upon approval moving to detailed planning and project delivery working for business stakeholder ranging across the Singapore Operations business units and support departments:

- Ensure projects are run a manner that complies with Bank Policies and frameworks, standards, circulars, guidelines and MAS regulated act, notices, circulars, and guidelines applicable to technology (Compliance, Audit, Risk Adherence).

- Oversee the project allocated budgeting and then effective usage and spend within budget.

- Build a strong and competent project team acquired through combination of staff, vendor professional services, and temp resources.

Key Responsibilities:

- Change the Bank Agent with Project Engagement

- Provide project related advisory to Country business and support function heads so that strategic initiatives are well scoped and well planned and can be executed with a realistic expectation of achievement.

- Work with Senior Country Management to obtain all project related governance approvals both at Country and Group level needed to get a project approved.

- Change the bank agent through planning and executing identified strategic initiatives run as projects:

- Planning of projects (costing, schedule estimations, scope, solution, quality);

- Executing of projects (detailed project plan, test management, issue management, communication to Senior Management)

- Forecast and Manage project related financials to ensure project related spend is tracked accurately.

- Manage the full project scope and not just limited to IT scope. Must be both IT and non IT.

- Drive Value Creation through Innovation and Business Excellence

- Cultivate a Future Culture within the workplace; Lead Innovation especially in Digital Channels; Actively generate new ideas, alternative approaches and solutions.

- Keep abreast of developments and innovations in the banking and FINTECH landscape, new solutions/ offerings and best practices; identify opportunities and execute influence strategies that persuade stakeholders to take action that will advance shared interest and business goals.

- Cultivate Customer Focus Culture

- Understand Customers' Needs through regular dialogue and /or the feedback systems; Take immediate action to effectively meet customers' needs and service concerns.

- Work tenaciously to accomplish the Service Level agreed with key stakeholders on key activities to deliver consistent, good customer experience.

- Lead by example. Takes ownership of own and team's accountability and responsibility for customer satisfaction and loyalty. Proactively gather and review customer feedback and develop work plans to address the service issues to enhance customer satisfaction. Set

- SMART objectives for team members to attain quality customer service aligned with strategic priorities.

- Lead by example. Puts the team's interest first to deliver on commitment and expectations.

- Support another team in achieving its goals/objective. Drives cross functional collaboration.

- Set SMART objectives for team members to cultivate collaborative work environment aligned with strategic priorities.

- Build High Performance Culture

- Stay focused and work tenaciously to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.

- Provides a climate that encourages development and provide timely guidance and feedback to help others strengthen specific knowledge / skills areas needed to accomplish a task or solve a problem. Shares knowledge through coaching and mentoring others.

- Proactively identifies issues ad opportunities and makes informed decisions.

- Allocate decision making authority and /or task responsibility to appropriate others to maximize the organization's and individuals' effectiveness.

- Execute Competitive Strategy

- Embrace Change, be adaptive and create an environment that facilitate the implementation and acceptance of change within the workplace; Manages the complexity and contradiction Change brings.

- Foster creativity thinking within the workplace. Lead the team to commit to innovation and continuous improvement, actively generate new ideas, alternative approaches and solutions; Encourage others to seek opportunities for different and innovative approaches to address problems and opportunities.

Requirements:

- Bachelor / Master degree in relevant field

- Minimum 10 years' experience in IT at an established financial services institution

- Ideally have strong domain experience in Fraud monitoring system, Loan Origination system, etc

- Applicants with strong knowledge and extensive experience in Test Strategy & QA Management; and in managing large programs will have an advantage

- Proven track record of addressing business needs with implementable technology solutions through projects

- Experience in managing a team of Project, Cloud, Digital and DevOps specialists

- Strong in AWS or other CSP cloud platforms.