Senior Program Manager - Workplace Management

Role & Responsibilities

- Responsible for overall Facility & Transport management of the site. Shadowing Real Estate expansion or renovation projects when applicable.

- Ensure to provide 24x5 secure, safe and conducive working environment to all the employees with a target to have zero down time of the facilities.

- Ensure smooth day to day operations of team member services including the areas of transportation, Cafeeteria and catering services and housekeeping.

- Preparation / tracking of budget, financial planning and cost improvement initiatives are key deliverables.

- Strong knowledge of E&M compliances and periodic measures at each site.

- Regularly connect with Site Business Unit leadership to discuss and respond to requests and concerns regarding office space, building operations and employee services.

- Understand, manage & meet business expectations on timeliness, accuracy, and quality of deliverables.

- Oversee the negotiation of terms and conditions of all Facilities / Real Estate agreements for the lease, use and occupancy for the site

- Develop and maintain cooperative working relationships with collaboration partners, and landlord / real estate brokers/tenants / local authorities.

- Workplace compliances including sustainability at design stage.

- Liasoning with building management, contractors as and when required for existing set-up and operations

- Work closely with business on Capacity management and utilization of facilities.

- Responsible to provide safe and efficient employee transportation services for the site

- Developing vendors for Facility services including general purchase, Housekeeping, security, maintenance etc in collaboration with the Procurement team.

- Promote a transparent and positive work environment for staff, identify address any issues that are creating barriers to an optimal work environment.

- Ensure compliance to SEZ norms for the SEZ facilities.

- Drive continuous improvement culture by focusing on process improvement, automation and bring scalability to the function.

Ideal Candidate:

- Post-graduate or equivalent preferred.

- Candidate preferably residing in NCR region & close to Noida.

- Preferably from similar industry.

Min Experience Required:

- 15 years of relevant work experience of managing Facilities, Transport, Cafeteria and supporting Real Estate & Travel in India & global environment.

- Minimum 5 years' experience in Managerial / People management role.

- In-depth knowledge of FM technologies, incident management software and other FM-related equipment, such as access control systems and CCTV surveillance.

- Understanding of Occupational Health & Safety standards requirements.

- Excellent Project Management skills.

- Exposure to Employee transportation services.

- Administrative, leadership and managerial abilities are necessary.

- Critical thinking, problem solving, strong verbal and writing skills and ability to effectively communicate with all levels of the