Senior Program Manager - Telecom

The Role Responsibilities

Vendor Management:

- Establish and maintain strong relationships with vendors and external partners.

- Negotiate contracts, manage vendor performance, and ensure compliance with agreed terms.

- Coordinate with vendors to ensure timely delivery of products and services.

- Evaluate vendor performance and provide feedback to ensure continuous improvement.

Stakeholder Management:

- Collaborate closely with the C-level suite and senior leadership to define the strategic objectives, scope, and priorities for the next-generation telco platforms program.

- Communicate effectively with internal and external stakeholders, ensuring transparency and alignment.

- Facilitate meetings and workshops to gather requirements, present project updates, and address any concerns.

- Act as a liaison between the digital team, vendors, and other departments.

Technical Leadership:

- Provide technical guidance and support to project teams.

- Serve as the primary point of contact for all program-related inquiries, escalations, and communications, both internally and externally, ensuring timely and accurate responses to stakeholders.

- Ensure technical solutions are aligned with organizational standards and best practices.

- Stay up to date with the latest industry trends and technologies.

- Technologies: Portal frameworks, Micro services & ESB Integration Architecture, Salesforce.com, SDN/NFV, Portal /System Integrations, Cloud based DevOps - AWS, Azure, Artificial Intelligence, Machine Learning, Static and Dynamic Vulnerability Management will be a plus

- Drive post-program reviews and evaluations to capture lessons learned, identify opportunities for improvement, and inform future program planning and execution.

Change Management:

- Manage changes to program scope, schedule, and budget, including the evaluation of change requests, impact assessments, and stakeholder communications, while maintaining alignment with program objectives.

Qualifications & Skills:

- Bachelor's or master's degree in computer applications/business administration, Project Management, Telecommunications, or a related field.

- 12-14 years of industry experience, preferably in the telco space, demonstrating a deep understanding of telecommunications technologies, market dynamics, and industry trends.

- 8+ years of experience in senior program or project management roles, with a demonstrated track record of successfully leading complex, cross-functional programs in the telecommunications or technology industry.

- Proven ability to work effectively with C-level executives and senior leadership, providing strategic guidance, influencing decisions, and driving alignment on program objectives and priorities.

- Strong leadership, communication, and interpersonal skills, with the ability to build relationships, inspire trust, and motivate teams to achieve results in a matrixed organization.

- Extensive experience in program planning, execution, and governance, with a thorough understanding of project management methodologies, tools, and best practices.