Senior Program Manager - Process Excellence - eCommerce/Retail

- We are hiring for fastly growing firm which is associated to one of the multi-national e-commerce giants. The firm was established in 2014 and has witnessed exponential growth since then. It aims to enable Indian SMBs and make them successful in the fast-growing digital economy by creation and upliftment of SMB capabilities. It offers services that enable SMBs to develop their business profitably using the power of the internet to reach their customers and to succeed in today's digital economy.

- Our client is looking for Sr.Program Manager (Process Excellence) who supports, coordinates and facilitates structured process improvement activities aligned to their business goals. Fosters a culture of continuous improvement, providing thought leadership and influencing change at all levels in the organization. 

- The successful candidate for this role will be a fast, clear and independent thinker who is naturally curious about how things work, is metrics and number savvy, has an analytical mindset and has demonstrated leadership ability. This person will need an ability to see the big picture/whole system and execute on grass root level to improve the overall network. Additionally, they are never satisfied with the status quo, can show success in following-up and getting things done and can thrive in a fast-paced, customer-centric and ever-changing marketplace environment.

Roles and Responsibilities : 

- Coaches and trains management and project teams on Kaizen concepts and methodologies

- Leads and supports process improvement projects.

- Performs quantitative analysis of key process indicators to identify opportunities for process improvement.

- Demonstrates discretion in coordination of project scoping and prioritization to align with business objectives.

- Communicates across all levels on project and program progress.

- Know the process deeply: Understand each process from end-to-end in depth in the entire business

- Own the processes: Own every process, understand the gap between the target and the output, responsible for all root cause analysis/cause-effect

- Know the Output : Stay on top of every business metrics, understand the output and impact of the output on the business

- Know the gap: Understand the problem statement in depth, performing the RCA with the right tools and presenting the gap to the concerned team

- Influence the Cross-function: Converting the gap into strategies and action by liaising with cross-functional teams and drive the changes required. Influence the business with the improvement metrics

- Stake Holder Management: Work with cross functional teams to drive over action plans

Job Specifications : 

Education: Bachelor's degree required, MBA preferred

Experience : 

Relevant:

- Minimum of 5 years experience using Voice of the Customer analysis to drive improvements through the application of Lean and/or Six Sigma tools and concepts.

- Project management experience.

- Experience in or demonstrated ability to lead people/teams without formal responsibility and interacting and building rapport with teams of all levels

- Analytical background - 7 Quality tools, SPC, Hypothesis Testing, Regression Analysis

- Knowledge of Six Sigma tools and Lean techniques required

- Mastery of SharePoint, Excel, Power Point, Word

- Strong verbal and written communication skills.

- Self-starter capable to taking initiative and working with minimal direction & highly analytical

- Excellence with RCA tools like PDCA, Fish Bone, Why- Why and any other six- sigma tools

- Ability to translate gaps into execution plans and take them to completion

- Willing to take calculated risks to grow the category

- Ability to connect with people across teams & levels

Preferred:

Six Sigma Green or Black Belt or Lean Certification