Senior Product Manager - SaaS

Job Role Senior Product Manager

Location : Bangalore (Hybrid)

Notice period - Immediate to 15 days only

Experience: 8-12 Years

You will:

- Drive the Response Quality and Panelist Experience product vision, strategy, roadmap and manage expectations with stakeholders across the company

- Lead SurveyMonkey Rewards mobile and SurveyMonkey Contribute web application development efforts, optimizing the user experience and improving business outcomes

- Guide engineering team to optimize survey routing and incentives based on demographic profiles and quality reputation scores

- Improve customer retention and purchase satisfaction across self serve and sales assisted customer channels

- Work closely together with your engineering, design and product colleagues to align on strategies, roadmaps, priorities, and dependencies

- Collaborate with sales, success, support and product marketing to align business / go to market strategies and plans for successful product launches

- Listen to customer feedback to help prioritize and deliver key Response Quality and Panelist

- Experience features and capabilities from concept-to-launch

- Define and own a set of success metrics to measure customer satisfaction and business impact and utilize them to drive initiatives

- Work with our Machine Learning team to improve the accuracy of our respondent reputation scoring models, and actions to be taken based on these scores

You have:

- Bachelor's degree in a relevant field; MBA or advanced degree preferred

- 8+ years of Product Management experience, ideally 5+ years in SaaS

- Product management experience with large-scale services including customer analysis, market

segmentation, KPI management, operational management and roadmap development

- Experience using data to solve business problems ensuring agreement on cross organizational team priorities

- Proficiency in SQL, and using data to drive product decisions

- Experience managing a complex set of products at different stages of their lifecycle and communicating the complexity simply and cleanly

- Demonstrated ability to drive impact through cross-functional leadership

- Effectively balance short-term goals and long-term vision

- Strong collaboration skills, you love helping product managers, engineers, designers, and other teams around you do their best work