Senior Product Manager - Online B2B2C Vertical - eCommerce

Opening with a renowned group which hosts India's largest fashion network with over 11,000 points of sale, which include close to 2,500 exclusive brand outlets across 750+ cities and towns, 4,900+ multi-brand outlets and 4000+ department stores across the country. It has 22 million loyalty members as of 31st March 2018.

As Product Manager (business & Technical) for Back End E-commerce products and Multichannel Marketplace Integration Platform. Owner of product roadmap and Tech delivery of all the products under his/her portfolio. Continuous implementation/improvement of product features and business processes based on data.

Manage multiple simultaneous programs/projects across 4 products and 5 businesses. In parallel build the product roadmap for all the product initiatives.

You will be interacting with various roles within the organization as your day to day activities and hence, you should be able to make relevant conversations teams from warehouse, finance, business owners, logistics and order management operations, Catalog operations, development teams, Trade team and CXOs. The roles which you will interact with will be from executives to CXO level and hence, stakeholder management is a big and crucial aspect of this Role which will have impacts the success of product plans.

Integration with 3rd Parties like Marketplaces, Logistics Partners, and Catalog vendors will be frequent. You should be able to access 3rd party Tech and align tech and process which is best for the customer, keeping both the company and 3rd Party's business interests and operational challenges in mind.

The firm has built technologies for retail over time. The older technologies are not always aligned to changes. You should be able to build the best processes and tech integration keeping the shortfalls of legacy systems in mind. You will be seen as subject matter expert and hence you will actively provide your inputs to the business and operations team. You will be a leader with excellent interpersonal skills. You should be able to gain confidence in both the technical and business teams alike.

Job Responsibilities :

- Operational efficiency of the marketplace platform

- Catalog management and logistics management products System Data and interviews to bring out Process realignment, Process, and feature development.

- Order Defect Rate < 0.5 due to Tech Or process issues System data monitoring and build for the future.

Delivery Timelines :

- Manage multiple parallel programs and projects and adhere to the timelines promised.

Product Documentation :

- Keep the product documents updated as much as possible with the help of the business analysts.

New feature development :

- Keep an eye on the industry trends through research, monitor data in the systems and have frequent interviews with operations/warehouse team to build features that solve immediate problems and feature that will prepare company's transition into the future state of the business/Industry

Support ownership of the products which you own :

- Ensure that the developers are responding to support requests. Assess the importance and impact of the issue to follow up for closure