Senior Product Manager - Internet/Online

As a Senior Product Manager, we expect you to facilitate the product-market fit process and drive the continuous improvement of our Voice AI platform and help Engineering teams to turn vision into reality.

Responsibilities:

- Design, implement and support a best in class SaaS application for Voice AI

- Act as the voice of the user. Build deep customer understanding via meetings, surveys, analytics, beta testing and usability research with the results summarised in personas that connects customer needs to the solutions

- Drive the product planning & release timetable in coordination with the Director of Product Management, CTO, Chief Data Scientist, customer success and sales & marketing.

- Author roadmaps, epics, user stories and use cases, functional and nonfunctional requirements and acceptance criteria to clearly define and communicate new services and features

- Define the metrics to ship with your features to measure usage and other success indicators, monitor those metrics, and determine if the work is successful

- Balance internal & external demands with available resources by prioritizing requirements, scoping features & setting expectations

- Lead agile cross-functional teams to bring new features and services to market

- Review, edit and manage the technical documentation cycle

- Collaborate with Product Marketing to prepare release and launch materials, author blog posts, and host webinars when appropriate

- Build awareness of market, technology and competitive trends. Prepare detailed competitive analysis and benchmarking

- Engage with our user community to understand their needs and design new Getting Started Guides, How -Tos and Quick Starts and workflows to unlock their potential

- Support and enable sales with the technical audience questions

- Work closely with the sales and CS teams to scale their technical capabilities and to leverage their customer reach to understand the customer needs

Skill and Experience :

- 5+ years as a product manager, or 3+ years of product management experience plus work related to developing a software product

- Experience as a product manager delivering B2B software

- Computer Science degree or professional experience as a software engineer a plus

- MBA a plus

- Experience with speech analytics software and / or call centre software a plus

- Experience designing and managing customer centric APIs a plus

- Experience with the UI / UX process and building apps a plus

- Experience with Salesforce integration a plus

- Familiarity with Call Centre, CRM, Marketing and/or Video Content platforms a plus