- A natural ability to empathise with customers and understand their real pain points
- The ability to create multiple hypotheses and validate these using data/customer interactions and other tools
- The ability to think holistically covering all the aspects including edges and future possibilities
- Ability to understand tech deeply (architecture, scale pitfalls, etc) and to define functional design by taking platform/capability view
- Excellent communication skills to proactively communicate with stakeholders to keep them up to speed on planning, roadmap, execution status, launch, its impact, learnings, etc
- A sharp focus on automating repeatable tasks and reducing operational overheads
- Ability to manage multiple projects from concept to implementation.
- Natural inclination to attention to details
- Deep understanding of data and ability to use it in decision making
- Deep understanding of business domain and key success factors
- Ability to hire and build a capable team
- Practical understanding of gamification and related techniques to drive customer behaviour
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