Senior Product Manager - Internal Systems - BFS

We're looking for a Senior Product Manager who will set up and work on our internal product systems. This role will specifically focus on enabling Customer Support and Operations teams. Delivering best-in-class customer support is key to success and hence this team is central to achieving the mission.

Requirements:

- Minimum 5-7 years relevant experience working in a product role at a consumer technology organization, preferably a startup

- Experience with building similar products at a previous organization

- Hands-on approach and a willingness to roll-up one's sleeves and get the job done

- Ability to manage multiple internal and external stakeholders

- Experience with platform and system design

- Thrive in a start-up environment: love dealing with pace, changing needs, and limited resources

- Demonstrated ability to think both strategically and tactically including the ability to formulate data-driven and result-oriented decisions

Key Responsibilities:

- Owning the product definitions and execution. Translate product strategy into detailed requirements and prototypes to build an actionable product roadmap.

- Work with cross-functional teams (like Engineering, Design, Operations, Customer Support) to create and implement a decisive product plan from product development to actual production. You own the execution.

- This role requires hustle and demonstrable experience in prioritization- we have to move from 0 -> 1 pretty quickly

- Set your product's goals, success metrics and roadmap to align with mission and drive maximum impact. You should understand numbers and what they mean

Communication:

Should be able to articulate your thoughts and ideas, communicate with key stakeholders (which includes technical and business teams across the organization) and leverage those discussions to translate business requirements to the engineering team

Brownie Points:

- You've worked on Customer Support products

- You've integrated multiple 3rd party systems to deliver a world class experience.

- You've tried building your own startups from the ground-up

- You've studied at a top engineering or B-school