Senior Product Manager - eCommerce

Key Objective of the Job

To oversee and manage their product on daily basis through data insights, customer studies, competitive comparisons & benchmarking, stakeholder interviews and closely work with tech team to build product strategy and release features.

Major Deliverables - 

- Oversee and manage the product on daily basis

- Continuously tracking and monitoring consumers, customers and competition and preparing insights & benchmark reports on the same

- Collaborate with usability and technology team to develop a deep understanding of customers, identify gaps in core product functionality and help build right set of features and track adoption for same

- Rigorously monitor key performance metrics and coordinate with various teams to take corrective actions if needed

- Gather detailed functional requirements and create product requirement (PRDs) and other documents to support rapid development and effectively manage trade-offs between costs / schedules versus customer benefits

- Ensure PRDs, flow diagrams and wireframes are properly translated to live site and drive problem resolution once new features have gone live

- Engage in defining a strategic creative direction for product and marketing communication

- Provide analytics based insights to help marketing team optimize marketing spends

- Champion customer satisfaction by working with customer support team, oversee customer grievance resolution and trouble shoot in case of escalations

- Work with various support teams (technology, design, marketing, contracting) to manage operational issues such as fulfillment, external partner relationships, legal and other compliances and customer conversions

- Work with finance and accounting team to identify key cost and revenue drivers for product areas, obtain financial evaluations from finance team for new business options

- Drive customer conversions and increase customer delight via system interventions as well as impactful contacts/leads management

Right Person

Essential Attributes

- Product Design & Development skills

- Technological knowledge

- Product testing skills

- Strong process orientation

- Mobile first thinking

- Analytical skills

- Strong Communication

- Using Data to take decisions

Desirable Attributes

- Strategic capability

- Dealing with ambiguity