Senior Product Manager - BFSI

- Previous 6-8 years+ experience in retail finance assets, Sales/Ops/Product/ Project management.

- Knowledge of loan processes for Auto loan. (Mandatory)

- From Tier-1 and Tier-2 colleges ( MBA preferred)

- Experience in Used Car Finance/ industry (Preferred)

- Team management experience

- End-End project management

- Work on important and special/high priority projects

- Good communication skills and excellent stakeholder management

- Willingness to deep dive, identify the root cause of the issue, find solutions and drive timely execution

- Good understanding of the product life cycle, audience segmentation, the project management process, and forecasting sales

- Define the project's scope and determine available resources

- Proven ability to complete projects according to outlined scope, budget, and timeline

- Alliances and Lender Management

Job Responsibilities:

- Drive a team of associate product managers to achieve the following objectives

- Act as a first point of escalation for all Retail Loan product operations escalations and coordination - internal or external (e.g. payout/ payment timing issue, code block issue, delinquency/non-starters, DO issue, disbursal policies, fraud cases, rate issues etc)

- Liaison with internal stakeholders- legal, sales, tech and product to achieve the important/crucial tasks at hand.

- Independently handle end to end commercial and legal discussions with partner financiers in coordination with internal legal and other stakeholders.

- Liaise regularly and independently manage partner financiers for operational excellence: work- flow process streaming, financier product operations, reconciliations (PDD, revenue and cost management, delinquency), new process creation/ mapping, case to case troubleshooting etc.

- Understanding of the used car finance market/industry for creating and managing projects

- Drive, launch of used car loan operations in new cities as per business priority

- Enable a healthy relationship of Channel Heads with regional leadership of all partner financiers for used car loans.

- Timely delivery of the high priority projects by liaising with the internal stakeholders and teams

- Predict resources needed to reach objectives and manage resources in an effective and efficient manner

- Maintain zero business loss due to RC/Code blocking across financiers through proactive tracking with Title Control team.

- Drive rotation of Float payments within a maximum of 10 days; take pre-emptive measures for control and recovery.

- Own the monthly Dealer Channel Churn targets; regularly track channel performance and drive channel satisfaction.

- Drive timely training of field teams on respective financier product, process, and updates