Senior Product Manager - B2B SaaS

Senior Product Manager - B2B SaaS

About client:

Client is a helpdesk solution provider catering to global customers.

Role: Senior Product Manager

What will you be working on?

Drive initiatives:

- Work with a cross-functional team of marketers, support engineers, and customer success managers, sales and marketing to ensure maximum reach and implement product changes that will increase signups and improve conversions.

- Avoid information asymmetry. Educate, not inform.

Ideate:

- Pick problems to solve based on empathy towards customer pain points, and stakeholder asks.

- Ideas that get picked are usually the ones with the best-articulated problem statements and cleverly crafted solutions.

- Market and competitive research is a big part of this process.

Prioritize and balance:

- Customers demand value, stakeholders expect speed, and engineers crave perfection. Ensuring a mixed bag of items in the roadmap with optimal use of scarce resources is key to succeeding in this role.

Build:

- Define product specifications that start with the "why", are comprehensive in coverage, and yet succinct in readability.

- Work with a cross-functional team of architects, engineers, and designers to ship the product.

- You will be responsible for scope, schedule, and quality.

Delight:

- Product enhancements here aren't just about enhancing the product's capabilities.

- We try to ship elements of delight in everything we build.

- Seamless user experiences, zero cognitive load, pleasing design elements, and laser attention to detail are all a part of the job

Measure:

- Define intended outcomes (adoption? activation? retention? reach? revenue?...) before building anything.

- Validate that outcomes were met after building everything.

Iterate;

- All of the above - rinse, repeat.

Must have requirement:

- 8+ years of experience with at least 5+ years of product management experience in B2B SaaS.

- Have seen 0-1 and 1-10 journey

- Have catered to SMB customers

- Should be ok with Hybrid work in Bangalore (office is in HSR layout)

- Experience building helpdesk solutions is a huge plus. (Not mandatory)

- Please apply only if you meet the Must have requirements.