Senior Operations Manager - SaaS/EdTech

As the Sr. Manager-Operations , you will play a pivotal role in ensuring the successful implementation and delivery of the company's product to the customers. You will lead a team of deployment specialists, project managers, and customer success professionals to ensure seamless onboarding, adoption, and ongoing support for the software products.

Key Responsibilities :

- On-Site Client Onboarding: Oversee the onboarding process for new clients, ensuring a smooth transition from sales to deployment, and providing a positive first impression.

- Product Training: Collaborate with the training team to develop and deliver product training programs for clients to maximize user adoption.

- Quality Assurance: Implement quality control processes to ensure that deployments meet the highest standards and align with client expectations.

- Deployment Strategy: Lead planning, tracking, and execution of deployment projects, ensuring they are delivered on time and within budget.

- Team Leadership: Manage and mentor a team of deployment specialists, project managers, and customer success managers, fostering a high performance culture.

- Risk Management: Identify potential deployment risks and develop mitigation strategies to minimize disruption to clients.

- Customer Success: Establish and maintain strong client relationships, ensuring ongoing customer satisfaction and identifying opportunities for upselling and cross-selling.

- Data Analysis: Utilize data and analytics to monitor deployment performance and make data-driven decisions for process improvement.

- Documentation: Ensure comprehensive documentation of deployment processes and best practices.

Qualifications:

- Proven experience (5+ years) in deployment management within the SaaS or EdTech industry.

- Bachelor's degree in business, education, technology, or a related field.

- Strong leadership and team management skills.

- Exceptional project management and organizational abilities.

- Excellent communication and interpersonal skills.

- Customer-centric mindset with a passion for improving education through technology.

- Proficiency in data analysis and reporting tools.

- Ability to adapt in a dynamic, fast-paced environment.

- Knowledge of the Saas, Edtech landscape and emerging trends is a plus.