Senior Operations Manager - Online Accommodation Industry

What is the role :

The main role of the Operations manager is to ensure end to end operations for the properties.

The role encompasses:

Complete People Management

- Managing the cluster managers, sales and marketing folks, multi-skilled workers and making sure that collectively the team meets their targets

- Supervising Blue-collar staff and monitoring their daily tasks as per the set standards

Revenue Generation :

- Maintaining 80-85% occupancy for properties in order to achieve the desired revenue numbers

- Controlling cost for the properties

- Planning and executing Sales and Marketing activities to meet occupancy targets

Complete Customer Management

- Maintaining a high Customer Satisfaction Score for the properties

How could you qualify for the role :

- Prior Operations Experience - We are looking for young and energetic folks who come with 3-6 years of experience in field/operations roles. People from the Manufacturing/Supply Chain/Logistics/Warehousing/Plant Operations background would be given strong preference.

- People Management Experience - The person should have a prior experience of dealing with all kinds of people and should be able to get his work done under all circumstances.

Other Must-haves :

- Educational Background: Engineers and MBAs from top tier institutes would be preferred

- Conveyance: Ability to ride and own a two-wheeler is a must.

- Basic Computer Skills: Complete working knowledge of MS Excel is a must

- Languages: Complete Fluency in English is a must. Knowledge of regional languages is a definite plus

About the Company :

A first mover & market leader in fully managed long stay accommodations. It is founded by alumni of IIT, AIIMS, ISB & IIM and funded by a Tier-I VC firm. With a highly energetic, enthusiastic and creative team of over 150 people, the company has expanded within a short span of time and is present across Bangalore, Pune, Kota, and Chennai.

Culture Expectations :

For Business: People over Profits Making money is not a sin, but making money at the expense of bad experience to people is.

For Team: Missionaries over Mercenaries The mission is on. Low-cost housing problem of the world - Beware! We do pay handsomely but mercenaries, please don- t spoil the culture here and apply to places who would respect that emotion.

For Life: Living over Surviving Life is short; have fun, do great work, create beautiful things, fall in love. Don- t just survive - Live!