Senior Operations Manager - Insurance

- As a Senior Operations Manager, you will be responsible for overseeing and managing the day-to-day operations of our insurance business.

- You will ensure efficient and effective back-end processing, while maintaining compliance with regulatory requirements.

- Your strong leadership skills will be essential for managing and motivating a high-performing team.

Key Responsibilities:

Operations Management:

- Oversee and manage all aspects of insurance operations, including policy issuance, claims processing, and customer service.

- Ensure compliance with regulatory requirements and industry best practices.

- Optimize operational processes for efficiency and effectiveness.

Team Leadership:

- Lead and manage a team of operations professionals, providing guidance, mentorship, and support.

- Foster a positive and productive work environment.

- Develop and implement performance metrics and evaluation criteria.

Risk Management:

- Identify and mitigate operational risks to protect the company's interests.

- Develop and implement risk management strategies.

Problem Solving:

- Analyze complex problems and develop effective solutions.

- Make sound decisions based on available information and expertise.

Process Improvement:

- Continuously evaluate and improve operational processes to enhance efficiency and effectiveness.

- Identify opportunities for process automation and streamlining.

Required Qualifications:

- Experience: Prior experience in managing operations and back-end processing, with at least 5 years of team leadership experience.

- Insurance Knowledge: Strong knowledge of group insurance operations and regulatory requirements.

- Claims Handling: Experience in handling claims processes.

- Leadership Skills: Proven ability to lead and manage teams effectively.

- Organizational Skills: Strong organizational and planning skills.

- Decision Making: Excellent decision-making and problem-solving abilities