Senior Operations Manager - Financial Services/FinTech

Qualifications :

- 15+ years of senior-level operational management experience, preferably in the financial services or fintech industry.

- Experience in managing operational managers, team leads, and process managers, and a proven track record of improving performance and efficiency.

- Strong leadership and people management skills, with the ability to motivate teams effectively.

- Excellent analytic and problem-solving abilities, capable of identifying trends, analysing data, and making data-driven decisions.

- Strong communication and interpersonal skills, able to collaborate effectively with stakeholders at all levels.

- Proven ability to thrive in a fast-paced environment, focused on delivering results and meeting targets.

- Degree in business administration, finance, or a related field.

Preferred Qualifications :

- Experience in the consumer credit or fintech industry.

- Previous experience managing operational activities in a global or multi-site environment.

- Knowledge of debt management and collections processes and regulations.