Senior Operations Delivery Manager - IT

We have a leadership opportunity for Senior Operations Delivery Manager with one of our client for Bangalore/Mumbai location.

Job Description:

- Ensure services are delivered according to SLA.

- Carry out day-to-day management of all service delivery activities, irrespective of run resource location (including supplier and third-party management).

- Ensure consistency of delivery approach with SL strategy.

- Manage Major Incidents / client alerts.

- Develop and maintain SIP/SQP.

- Be responsible for transition-to-run sign-off.

- Drive the identification and achievement of operational cost & efficiency savings.

- Promote new service propositions to improve or extend the services to the client.

- Be responsible for ensuring that the most appropriate operational controls are in place for services that are delivered to the client (reduce risk/MI).

- Be responsible for delivery to the SLA obligations.

- Be consulted regarding contract documents maintenance.

- Review and update SLA:

- Conduct an impact assessment of contract changes on service provision.

- Ensure productivity & cost efficiency savings are achieved.

- Prepare content and costing of SLA work orders/changes quotes.

- Be consulted on pricing during finalization of SLA work orders/changes quotes.

- Ensure correct & appropriate forecasting and charging of the services (work units) to the account

- Maintain unit costing volume, ensuring it contains accurate forecasting and charging data (#work units/service requests/changes).

Be consulted on:

- Presentation of unit costs and unit cost forecast into account P/L,

- Overall contract forecast,

- Reports on A2F variances,

- Invoices.

- Be consulted during client disputes on finance.

- Identify SLA upsell opportunities.