Senior Manger - Mall Operations Lead

ROLES AND RESPONSIBILITIES OF MALL OPERATIONS LEAD

Personal Traits: - Interpersonal skills

- Negotiation skills

- Positive attitude

- Ability to do multitasking

- Excellent coordination skills

- Strong Systems & Process orientation

- Good Communication & interpersonal skills

- Maturity to deal with a variety of people and high energy

Role & Responsibilities:

- Streamlining and Implementation of Various Processes:

- Coordinate the contracting process for contracts like Security, Soft Services, Landscaping, Pest Control and any other contract deemed necessary for the management of the properties

- Retailer co-ordination & support

- Identify suitable vendors for providing various services and coordinate their evaluation and empanelment

- Effective implementation of mall guidelines

- Help desk management with Service level agreements (SLA's)

- POS Implementation

- Revenue collections (CAM, Rentals & all utility billing)

- Footfall analysis

- Implementation of event & BTL activities in joint coordination with respective teams

- Parking & Housekeeping operations management

- Ensure smooth functioning of day-to-day activities as per defined processes for monitoring of operations.

- Functioning of mall concierge with joint coordination of marketing team

- Various initiatives to enhance the ambiance , look and feel & aesthetics of the mall

- Suggest changes to model property and facility management manual

- Train & develop the staff of the outsourced partners

Age: - 30 - 35 Years