Senior Manger - Global Training - PMO Office

Objectives and Responsibilities of the Senior Manager - PMO

Leadership/Supervisory Role:-

- Managing the Global training department as a whole and the delivery of its projects & strategic initiatives (NHT, Refreshers and process changes).

- Primary role of leading the Global Training Office department and providing direction to junior management and personnel.

- Build and maintain training support systems to the team, enabling them to better execute their duties by sharpening their skills.

- As GTO SPOC, support the overall business strategy for the function and govern the same across geos along with Geo Training Leads

- Serve as an effective partner to the Training Teams, supporting the development, implementation, and delivery of Learning Solutions across geos

- Partnering with Geo Leads to manage training programs and the learning experience for learners for the process across geos

- Design learning strategies to fill needs as identified through analysis and in partnership with the Geo & Central Leadership Team

- Ensure that programs meet deadlines and that they are completed within the allocated budgets.

- Plays a mentorship role to key personnel, assisting in the execution of their duties upon request, honing their skills, and getting them ready for the occupation of his position.

Strategy:

- Overall organizational planning and execution including resourcing, skilling, budgeting, and other performance improvements strategies.

- Participate in training solutioning during RFP and delivery life cycle

- Plays a lead strategic role, overseeing the creation/implementation of Tech Eco-system, content, e-learning, collateral, and other training materials that will impact behavior-changing training using various training theories inclusive of job aids, facilitator and participant guides, on-the-job training systems, tutorials, and demonstration models.

- Drives the skill development programs for the team that incorporate overall business objectives and maintains interactive learning solutions that drive measurable results for the business and guarantee that those solutions are instructionally sound and are up to the business's quality standards.

Collaboration:

- Plays a highly collaborative role where he builds solid cross-functional relationships with departmental heads and management across the business spectrum.

- Partners with other operations, clients, L&D and HR function to determine program priorities, roll-out plans, set program deadlines, ROI and analytics.

- Collaborates with departmental heads and managers, to identify areas that requiring training and to develop program requirements unique to each department. He also works closely with key stakeholders in addressing gaps in the overall training management.

Reporting & Analytics:

- Plays an analytical role where he conducts current and ongoing strategic assessments of business-wide training and development programs and initiatives.

- Ensure effective data governance, reporting and measures program delivery quality, which ensures continuous improvement, maintenance, and adjustment in training program delivery.

Knowledge:

- Responsible for maintaining knowledge in the department, keeping it up to date with the latest training practices, trends, and technology.

- Implement best practices in training and development activities to ensure maintenance of topnotch training programs, which implies top notch performance.

Qualifications & Mandatory Skills:

- Bachelor or Master degree

- Proven business training or operations experience in healthcare/Insurance with exposure to training

- Working knowledge of LMS/LXP Platforms

- Working knowledge of budgeting exercise for function, P&L driven

- Exposure to Operations and Service Industry

- Higher than average analytical, written, and oral communication skill.

- Experience in project status reporting (including risks, issues, action items).

- Experience in working with international clients, senior management, and staff.

- Exposure to change management as part of project lifecycle.

- Preferred a US Healthcare industry exposure.