Senior Manager - US Mortgage - BPO

Hiring for Sr.Manager-US Mortgage for Gurgaon location-MNC BPO

We are hiring for Sr.Manager-US Mortgage Loan Processing for Gurgaon location for MNC BPO-Rotational Shift

Designation : Sr.Manager

Job Location : Gurgaon

Salary : 12 - 13 LAC CTC (including 15% variable)

Qualification : Any Graduate/Post Graduate

Shift Timings : 24- 7 Shift (rotational)

Job Description :

Principle Responsibilities :

- Provide leadership and guidance to Supervisors specializing in residential mortgage underwriting

- Subject matter expert across the entire mortgage process

- Responsible for service delivery and customer delight for multiple mortgage clients

- Establish strong relationship with clients

- Maximize same account revenue growth

- Establish and monitor processes and systems in place to ensure high quality of delivery

- Support the quality team to develop, implement and maintain a quality plan to standardize process quality systems and policies across locations

- Ensure timely intervention and resolution of client escalations

- Management reporting

Team Responsibilities :

- Identify, onboard and retain right talent

- Develop and organize training programs for effective service delivery

- Mentoring and coaching team managers

- Review team's performance against operating plans and standards

Other Responsibilities :

- Coordinate and liaise with inter department for smooth functioning of operations

- Implement and act in accordance with the organization's information security policy

- Optimize operational cost and meet revenue per FTE targets

Experience :

- Should have managed a team of 120 plus FTE- s

- 4 to 5 years of account management experience

- Minimum 10 years of experience in US mortgage industry

- Should have managed e2e Processing/Underwriting/Closing shops

- Familiarity with multiple Loan Originating systems

Behavioral Skills :

- Strong communicator

- Experience in managing large and diverse teams

- Excellent people management, organization and time management skills

- Data mining and analytical skills

Preeti Koul
HR Executive
Placement Factory