Senior Manager - Trust & Quality - eCommerce

Senior Manager - Trust & Quality

About the company

The Flipkart Group is one of India's leading digital commerce entities and includes group companies Flipkart, Myntra, and Cleartrip. Started in 2007, Flipkart has enabled millions of consumers, sellers, merchants and small businesses to be a part of India's e-commerce revolution. With a registered customer base of over 200 million, offering over 150 million products across 120+ categories. Our efforts to democratize e-commerce in India, driving access and affordability, delight customers, create lakhs of jobs in the ecosystem and empower generations of entrepreneurs and MSMEs has driven us to innovate on many industry firsts. Flipkart is known for pioneering services such as Cash on Delivery, No Cost EMI and easy returns - customer-centric innovations that have made online shopping more accessible and affordable for millions of Indians.

Flipkart Health+ is a new startup within the Flipkart Group. It has the best of Flipkart culture along with the vision to redefine the healthcare services by taking consumers/patients first approach. We want to improve the overall health of our patients/customers across regions within India by solving for accessibility, quality and affordability of healthcare services in India.

We are building a team and systems ground up and are looking for people who are passionate about healthcare problem statements and willing to work in a start-up mode to build the superlative experience & innovative services for Indian users/patients across different touch points in the health management journey.

Roles and Responsibilities:

Role - Senior Manager I - Trust & Quality

Location - Bangalore

What you'll do:

- Benchmark and set consumer trust markers for online pharma business

- Classifying quality measures for customers and translate it to to supply chain requirements along with determining how to reach them

- Setting processes to enhance the resolution or safety of the trust markers

- Conduct regular audits across assets and processes to ensure reliability of processes

- Bring in industry best practices and certifications for better product and process reliability across all healthtech verticals

- Establish right return metrics and ensure processes to minimize returns

What you'll need:

Customer thinking, Problem solving, Process excellence, Execution excellence, Stakeholder management.