Senior Manager - Transitioning - BPO/ITeS

Role : Senior Manager - Transitioning ( F&A / Banking) - ITeS / BPO

Location : Pune

Job Specification:

1. Ability to support RFI/RFP management, Solutions design & Transition execution

2. Have responsibility for the project management of selected transitions or segments thereof from the point, the work is identified to the point it is handed over to the

Operating team in the Organisations.

3. Support new centre build outs and other selected programs from a Organisations perspective, where work is being transitioned to the Organisation.

4. Efficient in project management - process transitions, prepare project plan (both detailed & high level), volume ramp plan, QA QC plan, communication plan, governance plan

5. Ability to foresee critical risks at Solution & Transition stage

6. Understanding of contractual documents such as NDA, MSA, SOW, LOE etc and ability to draft the documents in consultation with Legal, Risk & Compliance, IT Infra, Operations, Finance and other teams

7. Effective Stake holder management both internal and at client side

8. Ability to lead governance and daily calibration meetings internal and client, track MOMs and publish

9. Work with hiring team for hiring initiation, follow to closer of hiring requirements

10. Work with operations leaders for approvals on hiring, pricing and contract terms specific to ops

11. Work with training team for KT plan preparation, implementation, certification

12. Work with Quality team for QA QC plan, implementation of QC during transition stage to perform error analysis and publish RCA and action plan

13. Works to tight timelines, competing priorities and rapidly changing requirements

14. Consider, escalate and resolve issues which arise as part of planning and executing transitions including, but not limited to, IT matters, training and skills transfer, cost of transition, local country change management issues, risk management, etc.

15. Support development of change management plans and efforts for countries from where work is being transitioned

16. Track and report on milestones for transitions (including budgets) and on consequences of the transition against original business case

17. Effectively support the Organisation Transition Leader in overall management of all transition work, developing appropriate reports for communicating to various stakeholders

18. Have a contributory role in designing and updating transition methodology and supporting tools, including determining the appropriate program structure for each transition

19. He/she should have a global perspective in leading virtual teams and ability to work within a matrix management structure, and be prepared to travel as needed

20 . Ability to handle multiple deliverables with quality and timelines

21. Work in US shift timings

22. Ability to multi-task and handle pressure intensive deliverables

Educational Qualification / Work Experience / Skills :

1. PG / MBA / Graduate with Core Solutions / Transitions experience of at least 5 years between 3rd party and captive International BPO

2. People Management

3. Well informed of new trends in the BPS industry

4. A confident presenter and self-starter

5. Ability to lead projects from Month 1 of joining

6. Knowledge of F&A/BFSI domain is a must. Sound knowledge of lifecycle, processes etc.

7. Excellent Written & Verbal communication skills - Must

8. Hands-on experience in MS Excel, Word, PowerPoint, Visio, Project, SharePoint, Forms etc. is a must

9. Six Sigma Green Belt or PMP or Prince certification- Must

10. Exposure to PMO tasks and activities-Sound clarity and concepts are a must

11. Should have multitasking ability to manage sub-process requirements.

12. Strong analytical skills, Quick Learner and problem solving skills

13. Individual contributor role to own and deliver multiple projects