Senior Manager - Transition - Contact Center

Description:

- Manage overall transition program performance across defined Transition Methodology and Phases

- Conduct detailed Transition Planning in accordance with Go-Live commitments.

- Monitor and Govern overall progress against the defined plan. Track and resolve issues, initiate corrective actions as appropriate to manage delays (if any).

- Establish and manage relationship with client's business and project stakeholders. Manage expectations across key internal and external stakeholders of the project

- Ensure Transition deliverable in accordance to defined methodology with high level of quality, timeliness and within budget

- Manage and motivate the team for desired levels of performance and deliverable quality. Manage and resolve team conflicts, if any

- Identify, evaluate and manage risks through the transition life cycle to avoid impact to timelines.

- Report transition progress at defined intervals to Management teams ( Client and Internal ) for effective governance and timely issue resolution

- Review and manage changes through the transition life cycle

- Manage Transition toll gates as per schedule including effective handover to operations team.

- Document and share project learning's for continuous improvements

- Deal Pursuit Support

- Collaborate with Solution Design teams to create transition solution for prospective clients. Participate in RFP Support, client discussions, presentations and workshops to defend the transition approach, outline risks etc.