Requisite
- Minimum 3-4 years of experience of delivering and designing training from luxury hospitality and retail. Overall experience of about 8 - 12 years
Key Responsibilities
- Conduct orientation sessions and arrange on-the-job training for new employees
- Running training programs, visiting and interacting with stores - reviewing individuals vis-vis store performance, creating the charter of the improvement plan, devise mass training as required.
- Time creating and developing brands specific training content, running various store interventions to help enhance service and sales at stores.
- Working with other functions with respect to training needs and requirement including using online platforms to decimate training
- Create strong and consistent brand DNA and standardization across stores.
- Act as a quality controller for the stores.
- Responsible for developing and implementing the induction process for new staff.
- Regular visits to the stores - interact and understand ground realities of store staff.
- Track and measure the success of training programs, generating meaningful reports, insights and share recommendations to internal stakeholders and senior leadership team.
- Review and re-design training program and interventions basis business and store requirement.
- Keeping up-to-date with new interventions in store trainings in outside world.
- Exhibit strong budgetary controls on the training expense.
- Maintain and upgrade relevant training material and records.
- Act as a coach and mentor for the store staff.
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