Senior Manager - Training - FMCG

Senior Manager - Training

Training & Development :

- Managing and Strengthening Team Training

- Managing and Strengthening Manager level Training

- Improving Staff behavior/guest interactions and concern handling

- Managing and Strengthening Training Ace structure

- Managing Performance Index - Organizing FPM in the Region

- New product Rollout - Managing the Effectiveness of Training

- Use of Technology for blended training approach, like LMS

- Adherence to the training and promotion processes as per the SOPs

Customer Service :

- Service Training modules - roll out and implementation

- Further integrating NPS and work on concerns to improve the guest experience

- Further integrating Guest concerns and work on top 3 issues

- Quality and TAT of Concern handling

- Managing regional Guest Escalations

Visits and Audits :

- Conducting Audits

- OER visits scores

- Support Department Ratings