Senior Manager - Telesales - Fresh/Renewal - Online Matrimony

Role : Senior Manager - Telesales

- People with a pure call center experience should Not Apply

- Looking for people with Telesales/direct sales experience from BFSI, Retail, FMCG/CD domain.

- Experience in Handling team of 60 - 100 Nos

Age bracket between : 30 - 36 yrs

- Should be comfortable with the regional language

Department : Bharat Matrimony

Job Title : Senior Manager - Telesales

Role : Telesales Manager - BM Fresh/Renewal

About Us :

- Matrimony.com Ltd is the largest and the most trusted matrimony brand in the world with employee strength of around 4000 associates in India and abroad. The service offering of the brand are in matchmaking and marriage related services through websites, mobile sites and mobile apps and is also complemented by 150+ company owned retail outlets. Its flagship products are BharatMatrimony, CommunityMatrimony and EliteMatrimony in the matchmaking business, with over 2.5 million active members availing these services.

- The company is in its pre IPO stage and is expanding into a $ 54 billion marriage services market. Matrimony.com's current offerings in the marriage services business are MatrimonyDirectory, MatrimonyPhotography and MatrimonyBazaar.

Department Overview :

Bharat Matrimony is India's leading provider of online matchmaking services and is renowned as the most trusted matrimony portal. It comprises of a network of 15 regional portals like Hindi Matrimony, Bengali Matrimony, Tamil Matrimony, Telugu Matrimony and Marathi Matrimony to name a few.

Role Overview : The Telesales Manager - BM Fresh/Renewal is responsible for monitoring and managing team of Telesales executives through Team Leaders for BM Fresh/Renewal portal, ensuring lead generation and conversion into sales leading to revenue generation.

Key Responsibilities :

- Responsible for achieving volume and value targets for the branch & handle a team of 7-8 TLs & 100+ Telesales executives

- Monitor key productivity metrics - Talk time, quality, number of calls being made etc. and conversion ratios across different campaigns.

- Monitoring and managing a team of Telesales executives and driving productivity through Team Leaders

- Ensuring that the executives meet daily/monthly targets and sending reports to the manager on the targets achieved.

- Control attrition within budgeted norms.

- Identifying training needs of the same and highlighting the same.

Skills and Competencies :

- Excellent verbal communication, telephone etiquette, fluency in English and the regional language, selling and telemarketing skills, persuasive skills, listening skills

- Good Leadership / Supervisory Skills

- Service orientation

- Basic Computer knowledge

- Good Quants skills.

Education and Experience :

MBA with a minimum of 8 years work experience in Sales & Business development. A minimum of 2 years of telesales and team handling experience is mandatory.

Job Location : Chennai/Mumbai