Senior Manager - Technical Operations

- The TechOps Team Lead will play a pivotal role in managing and guiding the technical operations team in India.

- This role requires deep knowledge of infrastructure management and best practices.

- The ideal candidate will be a technical leader capable of managing a team to ensure our technology infrastructure's reliability, availability, and performance.

- Team Leadership and Management: o Lead and mentor a team of DevOps, SecOps, Linux Engineers, DBA's, network engineers, and other technical staff.

- Develop team goals and objectives in alignment with IT strategies the IT management team sets out.

- Conduct performance reviews, identify training needs, and foster professional development.

- Infrastructure Management: o Oversee the design, deployment, and maintenance of the company's IT infrastructure, including servers, networks, and cloud services.

- Ensure high availability and acceptable levels of performance of mission-critical resources.

- Incident and Problem Management: o Lead the response to critical incidents, acting as a technical lead during service disruptions.

- Ensure root cause analyses are conducted and that the results are used to prevent future incidents.

- Strategic Planning and Optimization: o Contribute to the strategy and planning of infrastructure improvements and investments.

- Optimise existing infrastructure for cost, performance, and security.

- Security and Compliance: o Ensure infrastructure is compliant with relevant industry standards and regulations.

- Collaborate with security teams to ensure the organisation's infrastructure is secure and risks are mitigated.

- Documentation and Knowledge Sharing: Ensure the creation and maintenance of system documentation.