Senior Manager - Talent Fulfilment - BPO/ITeS

Job Summary :

The Talent Fulfilment Senior Manager is responsible for leading all Talent related Demand and Supply actions for the Business. Work with Business stakeholders, Human Resources and all partners to comprehensively chart and lead the Demand and Supply decisions and movements for the Business Unit and Lead all critical Demand Supply Calls at Market level.

Responsibilities :

- Build collaboration and agreement to key Demand and Supply Initiatives at Market level

- Predict Demands for the Future and strategize Fulfilment Plan

- Use Business Insights and Knowledge of fulfilment channels to develop sourcing strategies

- Meet Business Critical Staffing metrics of Chargeability, Overdues, Number of Closures, Business Growth percentage, Pyramid Refresh through Freshers

- Lead bench Management to ensure relevant skills on bench, and bench aging below the threshold level

- Set up effective and efficient management of all supply channels

- Set up collaborative working processes and culture with all partner supply groups

- Align the Market TFS initiatives with overall Human Resources programs and principles

- Build Reskilling as a strong supply channel and work with L&D team to ensure the same

- Build a strong role rotation program which enables high tenured people to rotate into new roles

- Constantly review all staffing platforms like Abacus, SMART, IJP, ACM etc to ensure they are updated, relevant and aligned to business needs

- Build a cohesive and effective TFS team - build, nurture, coach and guide the team

- Ensure building and sharing insightful demand and supply data views which guides the Markets and teams to take the required actions for growth

Desired profile :

- Minimum 15 years of experience in running Recruitment and Staffing Operations would be an advantage

- Post-Graduation would be desirable

- The person should have a passion for leading target oriented large-scale operations

- Good stakeholder management skills

- Ability to lead and nurture large teams

- Passion towards innovation and rotating processes to the NEW

- Use Analytics and Data driven Insights to drive Operations