Senior Manager - Talent Acquisition - KPO

Summary of Responsibilities :

- Responsible for talent acquisition

- Meet established metrics for sourcing, offers and hires

- Build and maintain an active pool of candidates to meet future hiring targets in an effective manner

- Should have the expertise in sourcing, interviewing/assessment and candidate closing

- Should be able to understand customer needs and hiring conditions, both external and internal

- Manage all aspects of candidate administration such as maintaining and updating applicant and offer activity, job description creation, ensuring current positions are accurately posted

- Provides advice and assistance to all levels of personnel on various recruiting/talent acquisition related matters

- Serve as consultant and partner staying current on business and market trends, assisting on both the strategic and tactical level

- Conduct analysis and report on recruitment metrics to appropriate business leaders

- Utilize metrics to identify and implement process improvements

- Drive Employee Referral campaigns

- Vendor management

- Expected to execute successfully on project tasks assigned

- Regularly identifies, discusses and brings forward issues or ideas to the management

Skills required :

- Post Graduate with minimum 9 years of experience in KPO/ITES hiring

- Strong customer service orientation with a demonstrated desire to exceed expectations. We are looking for a team player with a solid work ethic.

- Excellent written and verbal communication skills and the ability to interface with all levels of the organization and with external candidates.

- Problem solving skills and the ability to troubleshoot issues independently and drive them to closure with minimal supervision.

- Great organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously.

- Flexibility and the ability to change direction quickly and be comfortable in a fast-paced and potentially ambiguous environment.

- A solid sense of accountability and acute personal judgment - ability to handle confidential information and escalate issues when appropriate.