Senior Manager - Student Admissions Strategy - Education

Sr. Manager - Student Admissions

Industry: Education / Teaching / Training

Category: Sales & Marketing

Job Type: Permanent

Job Description: This role spans the full application and offer process, ensuring fast and effective decisions regarding student applications, issuance of offers and conditions and ultimately, the issuance of a Confirmation of Enrolment (COE) are consistently and accurately achieved within clear Service Level Agreements (SLAs).

Client Details: Our client is a leading private education company with a rich history. Their courses empower almost 80,000 students annually, helping them achieve success and develop essential skills

Description:

- Responsible for leading a team of Admissions Officers and the implementation of the Admissions Strategy, which is market and customer driven and delivers continuous improvements in speed, accuracy and customer centricity in mind.

- Responsible for ensuring the Admissions Team are effectively led and that they meet set targets, service level agreements, achieve customer service excellence and other agreed KPI's.

- Responsible for achieving and exceeding set KPIs in relation to service levels, customer service and error rates.

- Act as a key point of contact between the India admissions team and the University, ensuring alignment in admissions strategy and objectives.

- Responsible for the development of effective training regarding systems and processes, to ensure team members and colleagues across the Admissions, Conversions and Recruitment team have a full understanding of the admissions function and its processes in order to best support students and stakeholders.

Profile:

A successful candidate should have:

- Minimum 6 years in domestic higher education admissions or related roles, with at least 3 years in a managerial capacity.

- Excellent knowledge of admissions processes and service level agreement frameworks.

- Delivery of customer service excellence.

- Detailed knowledge of managing a complex customer journey.

- Understanding of higher education systems in both India and the UK, including compliance and regulatory requirements for student admissions.

- Experience in managing teams across multiple locations.

Job Offer: Opportunity to be part of leading global education company ss.