Senior Manager/Specialist - Operations - Six Sigma/Black Belt/PMP

Below are the key competencies required to be successful in this role.

- Strong Leadership

- Strategic Thinking

- Coordinating & Directing projects

- Data Analytics, Six Sigma/Process Excellence, Lean, and Business Intelligence

- Proficiency in Communication

- Quality, Risk, and Document Management

- Continuous process improvement

- Customer Satisfaction Measurement techniques

- Building and measuring the key performance indicators

- Change Management

- Influencing & Negotiating

People :

- Lead, coach, train and mentor teams in the use of Six Sigma, Lean tools and processes.

- Train and mentor functional owners by providing guidance and direction as needed, to ensure they are successful with implementing ideas to improve the operations

Client :

- Partner with multiple Client Service Delivery & Global Shared Services teams to assist in the improvement of the quality and the process procedure documents.

- Support the implementation of best practices across to ensure process improvements are institutionalized throughout the business

- Provide frequent updates to the Senior leadership on the project status and the overall benefit to the business.

Value :

- Plan, design, develop and implement strategy for operational management and personnel development.

- Identify projects and implement improvement initiatives using techniques such as Six Sigma, and Lean, that results in faster and better services.

- Structured problem-solving skills, uses a systematic, and fact-based process that gets to the root cause to solve problems, analyze and improve processes

- Serving as an agent of change, assisting in solving high level complex problems resulting in breakthrough levels of performance improvement.

- Train and coach process owners in the use of statistical tools; approaches and techniques to create process management and measurement systems.

- Ensure effective control and adoption of improvements by local process owners. Lead efforts to implement process mapping, documentation, metrics, monitoring systems and process ownership

- Help the organization to monitor and achieve accuracy in services delivered

Education and Experience :

- 5-10 + years of experience in operational excellence.

- Post graduate in Business Management

- Six Sigma Black Belt preferred

- Project Management (PMP) will be a plus

- Experience in U.S Taxation domain preferred