Senior Manager - Service Delivery

Key Responsibilities:.

- Manage end-to-end service delivery for Veeva CRM, ensuring alignment with client expectations and business goals.

- Collaborate with cross-functional teams, including internal technical teams and external vendors, to facilitate smooth ticket execution.

- Develop and maintain strong relationships with clients, acting as the primary point of contact for service-related inquiries.

- Monitor ticket progress, identify risks, and implement mitigation strategies to ensure timely delivery.

- Conduct regular reviews with clients to assess satisfaction and identify opportunities for improvement.

- Provide leadership and guidance to project teams, ensuring adherence to best practices and Veeva standards.

Qualifications:.

- Bachelor's Degree in a relevant field.

- 5+ years of experience in service delivery, project management, or related roles, preferably in the life sciences or technology sectors.

- Strong understanding of Veeva products and related applications in the life sciences industry.

- Proven ability to manage complex requests and drive results in a fast-paced environment.

- Excellent communication and interpersonal skills, with a focus on building strong client.

- Proven relationships experience in leading technical teams and projects supported with external consultants and be comfortable in working with both business and technical teams.

- Experienced in service delivery framework and ensuring compliance to SLA and KPIs.

- Strong perseverance, a high degree of initiative and independence with the ability to work with people from various backgrounds/cultures/time zone, coupled with strong partner interface skills.

- Excellent command of English.