Senior Manager - Secondary Research

Customer retention and satisfaction will demonstrate Success in this role while growing new business opportunities with existing customers. You should have experience of working across multiple sectors and independently managing accounts.

Since the Company is a technology-based business information company, you should feel excited about working in a technology-oriented work environment. You should be interested in applying technology to gain efficiency through automation. You'll be required to:

Team Management and Deliver:

- Led a high-performing team of analysts working on studying companies - company profiling, competitive intelligence, benchmarking, business strategy, and SWOT analysis

- Motivate, coach, solve work problems, address people-related issues, and be actively involved in the day-to-day activities of the team

- Manage resource allocation by utilizing existing resources, skills, and competencies for project deliveries, as well as recruiting the right talent

- Drive continuous process improvements, knowledge sharing, and best practices within the team and organize training/onboarding sessions.

Account Management:

- Work closely with the customer's POC to understand business goals, end objectives, and expectations from research

- Clearly define the scope of research requests and manage customer expectations with regular interactions with customers based out of the US and Europe

- Whenever required, guide our customers on best practices and research frameworks to help them achieve their business objectives.

Business Development:

- Collaborate with sales and delivery teams to discover and pursue revenue growth opportunities across existing customers and new prospects.

- Strengthen existing customer relationships and build new relationships with the customer organizations.

- Provide insightful recommendations to marketing and sales.

Requirements:

- 10 to 14 yrs of work experience working with customers across geographies, especially the United States and Europe.

- Proven analytical and problem-solving skills, scientific about measuring progress, and have worked closely with the leadership teams of a growing organization.

- Excellent people, team, and customer management skills.

- Outstanding ability to communicate, whether in person, over the phone, or in writing.